Safety at Kaisuki

Kaisuki is built for communities — servers, channels, DMs, voice and stage rooms, forums, and posts — and every one of those spaces is shaped by the people in it. Kaisuki Media LLC hosts the platform, but members create the content: the messages, images, files, avatars, and banners you see. That mix is what makes Kaisuki feel alive, and it's also why safety can't be one switch we flip. It's layered.

So we work on three levels at once. You get personal controls that decide who reaches you and what you see. Server owners and moderators get real tools to run their own space their way. And behind both, our Trust & Safety team enforces the Community Guidelines and Acceptable Use Policy platform-wide. The sections below walk through each layer and, more importantly, exactly what to do when something goes wrong.

These controls belong to you and work everywhere on Kaisuki — in a busy server, a group chat, or a one-on-one DM. Nothing here needs anyone else's permission, and no one is notified when you use them.

• Block — the hard stop. A blocked member can't DM you, can't add you to groups, and their messages collapse out of your view in shared servers. They aren't told they've been blocked.
• Ignore — a lighter touch. Ignoring someone hides their messages and activity for you without fully severing contact, which is handy when a full block feels like too much.
• Mute — silence, not exit. Mute a channel, an entire server, or a specific person's DMs to stop notifications while staying a member. Set it for 15 minutes, a few hours, or until you turn it back on.
• DM and invite privacy — decide who can message you (everyone, friends only, or no one) and who can pull you into group chats, per server or across your whole account.
• Report — flag a message, profile, or server for our Trust & Safety team when something crosses a line. More on how that's handled below.
• Verification gate — many servers require you to pass a verification step before you can post. If you run a server, turning this on is one of the most effective ways to keep spam and throwaway accounts out.

Reporting takes a few seconds and gives our team the context we need to act. You can report content directly from wherever you found it.

1. 1For a message: hover or long-press it, open the menu, and choose Report. The message and its surrounding context come with the report automatically.
2. 2For a person: open their profile and select Report to flag the account itself rather than a single message.
3. 3For a whole server: use the server menu to report the community if the space itself — not just one member — is the problem.
4. 4Pick the reason that fits best (harassment, spam, threats, exploitation, and so on) so we route it to the right reviewers.
5. 5If it involves immediate danger or something too complex for the in-app flow, open a ticket at /ticket/requests so a human can follow up with you directly.

A report isn't a shout into the void. Every one reaches our Trust & Safety team, backed by automated systems that help us catch the most severe content fast and at scale.

• Triage — reports are prioritized by severity. Threats of violence, and anything involving a minor's safety, jump to the front of the line.
• Review — we look at the reported content against our Community Guidelines and Acceptable Use Policy, including the context that came attached to your report.
• Action — depending on what we find, outcomes range from removing content and issuing warnings to temporary suspensions, permanent bans, and, where required, referral to law enforcement.
• Follow-up — if you filed through /ticket/requests, we can update you there. In-app reports are actioned but, to protect everyone's privacy, we don't share another member's specific penalties.

Filing a report in good faith is always welcome. Deliberately mass-reporting or filing knowingly false reports to harass someone is itself a Guidelines violation.

If you run a community, you set the tone — and Kaisuki gives you the controls to enforce it without babysitting every channel. These sit alongside the personal tools every member already has.

• AutoMod — automatically catch and hold or block harmful content before anyone sees it, tuned to your community's standards.
• Word filters — block specific terms, slurs, or phrases so they never post in your channels.
• Verification gate — require new members to verify before they can speak, cutting off raids, spam bots, and ban-evading throwaways.
• Roles and permissions — hand trusted members precise moderator powers: manage messages, timeout, kick, or ban, without giving away the keys.
• Timeouts, kicks, and bans — escalate proportionally, from a short cool-off to removing a member entirely.
• Slowmode and channel locks — throttle a heated channel or freeze it while things cool down.

Moderators keep their own house in order, but you're never on your own — anything that breaks platform rules can be escalated to us via the in-app report flow or /ticket/requests.

Kaisuki is for people 13 and older, and keeping younger members safe is a line we don't blur. Content that sexualizes, exploits, or endangers a minor is banned outright, actioned with the highest priority, and reported to the appropriate authorities. There is no context in which it's tolerated.

If you're a parent or guardian, the most powerful thing you can do is talk openly with your teen about who they interact with online, what they share, and how to use the block and report tools on this page. Encourage them to keep DMs set to friends only and to come to you — not stay silent — when something feels wrong.

A hijacked account can spam your friends, drain your Ember and cosmetics, or wreck a server you moderate. A few minutes of setup makes that far harder.

1. 1Turn on two-factor authentication (2FA) so a stolen password alone can't get anyone in — an authenticator app is stronger than SMS.
2. 2Use a long, unique password you don't reuse anywhere else; a password manager makes this painless.
3. 3Review your active sessions in security settings and log out any device you don't recognize or no longer use.
4. 4Be skeptical of links and files from people you don't know — free Ember, free Spark, and 'verify your account here' messages are classic phishing bait.
5. 5Never share your password or a login code. Kaisuki staff will never ask for either, in a DM or anywhere else.

If you think your account is compromised, change your password and enable 2FA immediately, then reach us at /ticket/requests so we can help you lock it back down.

When something's wrong, you shouldn't have to hunt for the right door. Here's the quickest path for each kind of problem.

• Someone's bothering you — block them, then report the message or profile so we can review the account.
• Something's off in a server — flag it to that server's moderators, or report the server to us if the community itself is the issue.
• Account, billing, or Spark and Ember trouble — open a ticket at /ticket/requests (you'll need to be logged in) or browse the Help Center at /help.
• Copyright or other legal matters — email [email protected], or see our DMCA policy at /dmca for takedown requests.
• Want the full rules — read the Community Guidelines at /guidelines and the Acceptable Use Policy at /acceptable-use; see /privacy for how we handle your data.

Once anyone in immediate danger is safe, you can still report the content or account to us through the in-app flow or /ticket/requests so we can take action on our end. You are never overreacting by asking for help — reach out.