Privacy Policy

Kaisuki Media LLC ("Kaisuki," "we," "us") operates the Kaisuki community chat platform on the web and in our mobile apps. This policy applies whenever you create an account, join a server, send a message or DM, drop into a voice or stage room, post in a forum, Awaken a community, or spend Kikkō in the cosmetics shop.

Kaisuki is a host of user-generated content. The messages, images, files, avatars, and banners you and other members upload are created by people, not by us. This policy explains how we handle the personal data tied to that activity. For the rules on what may be posted, see our Community Guidelines (/guidelines) and Acceptable Use Policy (/acceptable-use).

We collect only what a community platform genuinely needs to work. That breaks down into a few clear buckets:

• Account data — the email and username you sign up with, your display name, password (stored only as a salted hash, never in plain text), and any profile details you add. If you register through Google, we receive the basic profile fields Google shares.
• Content you create — messages and DMs, forum threads and posts, images and files you upload, plus avatars and banners. As a host, we store this so it can be delivered to the people and communities you send it to.
• Usage activity — which servers and channels you're in, features you use, Awakenings you give, voice and stage sessions you join, and Kikkō and cosmetics-shop transactions. This keeps the app working and helps us improve it.
• Device and connection data — IP address, browser and operating system, app version, and device identifiers, collected automatically to keep accounts secure and diagnose problems.
• Mobile push tokens — if you use our apps, a push notification token (via Firebase Cloud Messaging) so we can alert you to DMs, mentions, and announcements. Turn these off anytime in your device settings.
• Payment data — when you buy a Spark or Spark Pro subscription, Awaken a server, or purchase Kikkō, our payment provider (PayPal) processes the transaction. We see that a payment succeeded; we never receive or store your full card number.
• Cookies and similar tech — small identifiers that keep you logged in, remember preferences, and measure how the platform performs. Full details live in our Cookie Policy (/cookies).

Every piece of data above earns its place. We use it to:

• Run the core experience — deliver your messages, sync your servers across devices, connect voice and stage rooms, and load forums and posts.
• Power creator features — track Awakening revenue so creators reliably keep their 50% share, and manage Spark, Spark Pro, Kikkō balances, and cosmetics you own.
• Keep you informed — send DMs, mentions, and announcement notifications, plus service messages like security alerts and receipts.
• Protect the community — detect spam, fraud, and abuse, and enforce our Terms (/terms) and Community Guidelines (/guidelines).
• Improve Kaisuki — understand which features land and where people get stuck, so we build the right things next.
• Meet legal obligations — such as tax, accounting, and responding to lawful requests.

Where privacy laws like the GDPR apply, we rely on a specific legal basis for each use of your data:

• Contract — to deliver the service you signed up for, including messaging, DMs, Awakenings, subscriptions, and Kikkō purchases.
• Legitimate interests — to secure accounts, prevent abuse, keep the platform reliable, and understand how it's used, balanced against your rights.
• Consent — for optional cookies and any marketing communications, which you can withdraw at any time.
• Legal obligation — to comply with laws we're bound by, including financial record-keeping and valid legal process.

Outside of what you choose to share with other members, we disclose personal data only in limited cases:

• Service providers — vendors who help us operate Kaisuki, such as hosting, PayPal for payments, and Firebase Cloud Messaging for push notifications. They may process data only on our instructions and only for these purposes.
• Legal requests — when a valid law, court order, or government request requires it, or to protect the rights, property, and safety of Kaisuki, our members, and the public. Copyright and DMCA matters are handled under our DMCA Policy (/dmca).
• Business transfers — if Kaisuki is involved in a merger, acquisition, or sale of assets, data may transfer as part of that deal, subject to this policy.

We hold personal data for as long as your account is active and you're using Kaisuki. After that, retention depends on the type of data:

• Account and content data is removed when you delete your account, though some content you shared into communities may persist in others' copies or quoted messages.
• Payment and transaction records for Awakenings, subscriptions, and Kikkō are kept as long as tax and accounting law requires.
• Security and abuse logs are retained for a limited period to investigate and prevent repeat abuse.
• Backups are cycled out on a rolling schedule, so deleted data clears from backups over time.

We guard your data with encryption in transit (TLS), salted password hashing, access controls that limit who on our team can reach personal data, and ongoing monitoring for suspicious activity. You strengthen this too — use a strong, unique password and enable any account security options we offer.

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Much of this you can do directly in the app — edit your profile, adjust notification settings, and manage cookies anytime.

To permanently delete your account and the personal data tied to it:

1. 1Open your Kaisuki account settings while logged in.
2. 2Go to the account or privacy section and choose to delete your account.
3. 3Confirm — this removes your profile and personal data, subject to the retention rules above.
4. 4Need help or want a copy of your data first? Open a support ticket at /ticket/requests (login required) or visit the Help Center at /help.

You don't need the app — or even access to your account — to have it deleted. Our Delete Your Account page (/data-deletion) walks through the full process and exactly what is removed versus retained. If you can't sign in, email [email protected] from the address on the account with the subject "Account deletion request"; we reply within 7 days and complete verified deletions within 30 days.

Kaisuki is not for children under 13, and we don't knowingly collect data from them. If we learn that an account belongs to a child under 13, we delete it and the associated data promptly. If you believe a child is using Kaisuki, please report it through /ticket/requests. Some regions set a higher minimum age — where local law requires it, that higher age applies.

Kaisuki is a global community, and running it means your data may be processed in countries other than your own, including where our team and service providers operate. When we move personal data across borders, we use appropriate safeguards — such as standard contractual clauses — so it stays protected to the standard described here, wherever it travels.

We'll update this policy as Kaisuki grows or the law changes. When we do, we'll revise the date at the top, and for significant changes we'll give you clear notice in the app. Continuing to use Kaisuki after an update means you accept the revised policy.

Questions about your privacy? Reach us at [email protected], or for copyright and legal matters, [email protected]. You can also open a ticket at /ticket/requests or browse the Help Center at /help. Related policies: Terms (/terms), Community Guidelines (/guidelines), Safety (/safety), DMCA (/dmca), Acceptable Use (/acceptable-use), and Cookies (/cookies).

Kaisuki Media LLC — Quezon City, Metro Manila, Philippines.