Support Specialist

SupportRemotePart-time

Support is where the product gets told the truth. This is a part-time role working through the ticket queue, handling account and safety reports, and turning vague reports into reproducible ones. It suits someone who enjoys the detective half as much as the replying half.

Apply for this role

What you'll do

Work the ticket queue: account issues, cosmetics, billing-free purchase questions, house and server problems.
Handle safety and moderation reports carefully, following the escalation path.
Reproduce bugs before escalating them, and write the reproduction down.
Spot the ticket that arrived twenty times this week and flag the pattern rather than the instance.
Keep the help centre current as the product changes.

What we're looking for

Excellent written English and patience with people who are already annoyed.
Methodical. You check the obvious thing first and say that you checked it.
Able to work independently across time zones with little supervision.
Sound judgement on safety and privacy — you will see reports involving both.

Nice to have

Previous support experience on a consumer product or a game.
Comfort reading logs or a database row to answer a question yourself.
You have moderated a large community before.

How to apply

Email us with something to read — a portfolio, a repository, a project you are proud of. A short note about why this role in particular gets you further than a long cover letter. We read every application and reply either way.

[email protected]

Other open roles

Senior Full-Stack Engineer

Engineering · Remote · Full-time

UI/UX Designer

Design · Remote · Full-time

Community Manager

Community · Remote · Full-time